Work Experience
The following information is information regarding my work experience.
- Integral Care, Benefits and Eligibility Specialist, Austin, Texas, May 2024 to Current
- Verified mental health benefits and confirmed proof of residency.
- Assisted clients with financial soluctions for accessing mental health services at Integral Care.
- Collaborated with team members to ensure smooth service coordinations.
- Never dealt with third party administrative benefits.
- SelectHealth, Health Benefits Specialist, Murray, Utah, Novmeber 2020 to July 2023
- Delivered exceptional customer service through member and provider phone call support.
- Educated callers on medical plan details, including benefit utilization and claim processing.
- Clarified the correct usage of benefits to enhance member and provider understanding.
- Mentored newly onboarded caregivers, ensuring their proficiency in call flow procedures.
- Addressed inquiries from novice caregivers, facilitating their learning and comprehension.
- Top two of 15 caregivers on team in number of calls per month, with 700 to 900 calls per month taken.
- Menchie's Frozen Yogurt, Team Member/Shift Lead, Friendswood, Texas, May 2018 to August 2018/June 2019 to July 2020
- Hired as Team Member then promoted to Shift Leader.
- Responsibilities as Team Member included:
- Provided exceptional customer service.
- Managed inventory stocking.
- Handled cash register operations.
- Prepared products for sale.
- Responsibilities as Shift Leader with added responsibilities:
- Had daily opening and nightly closing procedures.
- Ensured quality customer service and inventory management.
- Which Wich? Superior Sandwiches, Team Member/Shift Lead, Friendswood, Texas, July 2014 to October 2016
- Initially hired as a Team Member and later promoted to Shift Leader.
- Delievered exceptional customer service in alignment with company standards.
- Oversaw staffing requirements to ensure adequate coverage.
- Maintained team focus and task adherence.
- Upheld store cleanliness, organization, and proper stocking levels.
- J.L. Sorenson Recreational Center, Recreation Specialist, Herriman, Utah, October 2012 to July 2013
- Provided basketball instruction and refereeing for children in kindergarten through second grade.
- Officiated flag football games for children aged eight to 10.
- Supervised T-ball, coach-pitch, and machine-pitch baseball activities.
- Engaged with parents and childredn regarding game schedules and updates.
- Maintained communication with the program coordinator regarding program progress.